Privacy Policy

At The Bad Tag Crew (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us through our website, social media, or in person at events.

1. Information We Collect

We may collect the following types of personal information:

  • Name, address, email address, and phone number when you place an order
  • Order details, including products purchased
  • Payment information (processed securely by third-party providers such as Shopify Payments, Stripe, or PayPal — we do not store card details)
  • Communications with us via email, social media, or contact forms

2. How We Use Your Information

We use your personal data to:

  • Process and deliver your orders
  • Provide customer support and respond to enquiries
  • Send order confirmations and delivery updates
  • Improve our products, website, and services
  • Comply with legal, tax, and accounting obligations

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Contract – to fulfil and deliver your orders
  • Legal obligation – for tax and accounting requirements
  • Consent – where you have opted in to receive marketing communications
  • Legitimate interests – to improve our business and prevent fraud

4. Sharing Your Information

We only share your information when necessary, including:

  • Payment processors and e-commerce platforms
  • Delivery and courier services
  • IT and website service providers

We do not sell, rent, or trade your personal data to third parties.

5. Data Retention

We retain personal data only for as long as necessary:

  • Order and transaction records are kept for up to 6 years for legal and tax purposes
  • Customer communications are retained as long as needed to provide support
  • Marketing data is kept until you unsubscribe

6. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent at any time (for marketing)

To exercise any of these rights, please contact us using the details below.

7. Security

We take appropriate technical and organisational measures to protect your personal data, including secure platforms, encrypted systems, and trusted third-party providers.

8. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings at any time.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

The Bad Tag Crew
Email: hello@thebadtagcrew.co.uk
Website: www.thebadtagcrew.co.uk